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Frequently Asked Questions.
General Questions
What is Mon Petit?
Mon Petit is a baby-care brand offering quality products for feeding, hygiene, comfort, and everyday baby care for families in DR Congo and Angola.
Where are Mon Petit products available?
Our products are available through authorized retailers, distributors, baby stores, pharmacies, and online channels across DR Congo and Angola.
What age group are your products designed for?
Our products are designed for newborns, infants, and toddlers, depending on the specific product category.
Product Questions
Are Mon Petit baby bottles BPA-free?
We strive to provide baby products made with child-friendly materials suitable for everyday use. Please refer to individual product packaging for detailed material information.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
How often should I replace pacifiers?
For hygiene and safety reasons, pacifiers should be inspected regularly and replaced if signs of wear, damage, or discoloration appear.
Can teethers be refrigerated?
Many teethers can be cooled to provide additional relief during teething. Always follow the instructions provided with each product.
How do I clean baby feeding products?
Wash bottles, bowls, spoons, and feeding accessories thoroughly with warm water and mild soap before and after each use.
Are your products suitable for newborns?
Many Mon Petit products are suitable for newborns. Please check the age recommendations on each product’s packaging.
Ordering & Delivery
How can I place an order?
Orders can be placed through our authorized distributors, retail partners, social media pages, or website.
Do you offer home delivery?
Delivery availability depends on your location and the sales channel used for purchase.
Can I track my order?
If tracking is available through your retailer or delivery partner, tracking details will be provided after shipment.
Returns & Exchanges
Can I return a product?
Returns and exchanges may be accepted according to the retailer’s return policy and applicable local regulations.
What should I do if I receive a damaged product?
Please contact our customer support team with your purchase information and photos of the product.